Effective Date: 10-08-2024

1. Introduction

Thank you for choosing Inclusif, a brand by Samatva Lifestyle Private Limited (“we,” “our,” “us”). This Shipping and Delivery Policy outlines the terms and conditions regarding the shipping and delivery of products purchased through our website [www.inclusif.in] (“Site”). We are committed to ensuring that your order reaches you in a timely and efficient manner.

2. Shipping Areas

We currently deliver to addresses within India. Unfortunately, we do not offer international shipping at this time.

3. Shipping Methods and Costs

3.1 Shipping Methods We offer various shipping options, which may include standard delivery and expedited delivery. The available shipping methods will be displayed at checkout based on your delivery address.

3.2 Shipping Costs Shipping costs are calculated based on the delivery address and the shipping method selected. Shipping fees will be displayed at checkout before you complete your purchase. Any applicable taxes or duties will also be added to your order total.

4. Order Processing Time

4.1 Processing Time Orders are typically processed within [1-2 business days] of receipt. Processing times may vary depending on factors such as order volume and product availability.

4.2 Order Confirmation Once your order has been processed, you will receive an email confirmation with details about your order and tracking information if applicable.

5. Delivery Times

5.1 Estimated Delivery time:
Domestic shipping: 1-3 days for expedited delivery
3-7 days for standard delivery

International shipping: 7-10 days for expedited delivery
10-20 days for standard delivery

5.2 Delays While we strive to deliver your order within the estimated time frame, delivery times may be affected by factors such as weather conditions, carrier delays, and other unforeseen circumstances. We will notify you of any significant delays as soon as possible.

6. Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking information to monitor the status of your shipment. You can also track your order by logging into your account on our Site.

7. Delivery Issues

7.1 Incorrect Address Please ensure that you provide accurate and complete delivery information. We are not responsible for delays or delivery issues caused by incorrect or incomplete address details provided by you.

7.2 Lost or Damaged Shipments If your order is lost or damaged during shipping, please contact our customer service team at [support@mekumekumultiventure.com] within [7 days] of the expected delivery date. We will work with the carrier to resolve the issue and ensure that you receive your order or a replacement if necessary.

8. Returns and Exchanges

For information on how to return or exchange a product, please refer to our [Cancellation and Refund Policy].

9. Contact Us

If you have any questions or need assistance regarding shipping and delivery, please contact us at:

Inclusif (Samatva Lifestyle Private Limited)
Email: [support@mekumekumultiventure.com]

Thank you for shopping with Inclusif. We appreciate your business and are dedicated to providing you with an excellent shopping experience.