Cancellation and Refund Policy for Inclusif (Samatva Lifestyle Private Limited)

Effective Date: 10-08-2024

1. Introduction

Thank you for shopping with Inclusif, a brand by Samatva Lifestyle Private Limited (“we,” “our,” “us”). We strive to ensure your satisfaction with our products. This Cancellation and Refund Policy outlines the process and conditions under which you may cancel an order and request a refund for items purchased through our website [www.inclusif.in] (“Site”).

2. Cancellation Policy

2.1 Order Cancellation You may cancel your order within [24 hours] of placing it, provided that the order has not already been processed or dispatched. To cancel an order:

• Log in to your account on our Site.
• Go to your order history and select the order you wish to cancel.
• Click on the “Cancel Order” button.

If you encounter any issues or need assistance with the cancellation, please contact our customer service team at [support@mekumekumultiventure.com] as soon as possible.

2.2 Non-Cancellable Orders Once an order has been processed or dispatched, it cannot be cancelled. In such cases, you may return the product as per our Return Policy.

3. Refund Policy

3.1 Eligibility for Refund You are eligible for a refund if:

• The product is defective or damaged upon delivery.
• You received the wrong product.
• You return the product within [7 days] of receipt, in its original packaging, and in a resalable condition.

3.2 Refund Process To request a refund:

• Contact our customer service team at [support@mekumekumultiventure.com] to report the issue and initiate the return process.
• Provide your order number and details of the issue with the product.
• Follow the instructions provided by our team to return the product.

Once we receive and inspect the returned product, we will process the refund. Refunds will be issued to the original payment method used for the purchase. Please allow [7-10 business days] for the refund to be processed and reflected in your account.

3.3 Non-Refundable Items The following items are non-refundable:

• Products that have been opened or used.
• Products purchased on sale or with promotional discounts.
• Gift cards.

4. Return Shipping Costs

If the return is due to a defect or error on our part, we will cover the return shipping costs. For other returns, you are responsible for the return shipping costs.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired product.

6. Contact Us

If you have any questions or need further assistance with cancellations or refunds, please contact our customer service team:

Inclusif (Samatva Lifestyle Private Limited)
Email: [support@mekumekumultiventure.com]

7. Changes to This Policy

We may update this Cancellation and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about your rights and our procedures.

Thank you for choosing Inclusif. We appreciate your business and are committed to providing you with excellent service.